Get support from the developer of the app under a warranty they might offer, or.If the purchase doesn’t work properly or doesn’t match its description on Google Play, you can: If your refund request has been approved, see how long your refund will take.If you find a Google Play purchase on your card or other payment method that you didn't make and that wasn't made by anyone you know, report unauthorized charges within 120 days of the transaction.If a purchase was accidentally made by a friend or family member using your account, request a refund on the Google Play website.You can also contact the developer directly. Google gives refunds for Google Play purchases that are faulty or do not match their description on Google Play, and may give refunds for some other Google Play purchases based on the refund policies described below. For purchases made before March 28, 2018, or for users in all other countries, learn how to get a refund. Note: These policies apply only to users located in the European Economic Area and the UK, and only to purchases made on or after March 28, 2018.
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